Returns – Within U.KWe offer a 14-day returns and refund policy from the date of delivery in accordance with the DSR. You will receive a full refund of the value of the order (delivery costs not included). The parcel must be returned in brand new condition and in the original packaging. The customer must pay the delivery cost of the return of the product/order. This applies to all orders with us unless:
- Products that are ordered in error or that you changed your mind on will be entitled to a credit note at our discretion.
- Products that are faulty due to the manufacturing process are entitled to a credit note under the manufacturer’s warranty for a limited time specified in the manufacturer’s terms and conditions (usually three months). If a product is a credit noted due to manufacturing defects, the buyer is responsible for the return of the goods to such address as directed by the supplier.
- Products that are damaged in transit to the customer CANNOT be refunded. If a product is damaged in transit the customer or recipient must NOT sign for the delivery. Instead, the customer must refuse delivery by the courier and then contact us for further details. Please email us at email@example.com if you want to return your order.
DAMAGED PACKAGES – IF YOU ARE PRESENTED WITH A PACKAGE THAT CLEARLY HAS DAMAGE TO THE EXTERIOR, PLEASE REFUSE THE DELIVERY AND CONTACT US ASAP.