At Piper Exhausts, we specialize in custom-made exhaust systems tailored to meet the unique needs of our customers. While this ensures top-tier performance, it also means some of our products don’t fit within standard shipping dimensions. Items that are oversized or unusually shaped are referred to as “ugly freight” in the logistics industry.
What is ‘Ugly Freight’?
“Ugly freight” refers to items that are difficult to transport, handle or store due to their irregular shape, weight or size. These products don’t conform to standard shipping guidelines and may require special handling or equipment. Many of Piper Exhausts’ products, being custom-built, often fall into this category.
Handling Ugly Freight at Piper Exhausts
We ensure that all products requiring special handling are addressed with the following:
- Identification: Items requiring special shipping arrangements are clearly marked in our system, allowing us to prepare for any additional handling or shipping costs.
- Communication: Transparency is key and we make sure to inform customers about any extra charges to shipping timelines due to the nature of their orders.
- Coordination: We collaborate with trusted couriers who specialize in handling irregularly shaped items. Ensuring that products are delivered safely and on time.
International Shipping and Import Duties
For international customers, there are additional considerations to be aware of:
- Import Duties and Taxes: Depending on your country’s customs policies, you may be subject to import duties, taxes or customs fees. These charges are typically paid upon delivery and are separate from the product price or shipping costs.
- VAT: Customers outside the UK might also be required to pay local VAT or taxes upon the arrival of their goods. These taxes are set by the destination country.
What Does This Mean for You?
If your order includes “ugly freight” items, be prepared for the following:
- Longer Shipping Times: Due to the need for extra care, shipping may take longer. We will notify you if there are any delays.
- Higher Shipping Costs: Special handling requirements typically lead to increased shipping charges. We will communicate these costs before confirming your order.
- Import Fees: International customers may be subject to import duties or VAT upon delivery, which are the responsibility of the recipient.
For any specific questions or assistance, our customer service team is happy to help. Please reach out to us at:
- Phone: +44 (0) 1303 245300
- Email: sales@pipercams.co.uk
For more details, visit our Shipping Information page.
